Frequently asked questions

We have 33 locations across Ontario — Toronto, Mississauga, Ottawa, London, Burlington, Oakville, Barrie, Kitchener, Whitby, Richmond Hill and more. Visit our Stores page to find the location nearest to you.

Yes. Our exclusive house blends are handrolled in Estelí, Nicaragua by master blender Papito Gomez. Lines include Front Street, Main Street, Back Street, Jalapa Valley and the Havana Castle line — available only at our locations.

Single cigars start from C$12 for house blends. Premium singles range from C$16 to C$27. Boxes of 25 start from C$275. Accessories including cutters, lighters and humidors are also available.

Yes. We ship premium cigars and accessories across Canada. All orders are carefully packaged to maintain proper humidity during transit. Shop online at havanacastlecigars.com

We carry premium international brands from Nicaragua, Cuba, Honduras and the Dominican Republic — including Arturo Fuente, Davidoff, Cohiba, Padron, Romeo y Julieta, CAO, Alec Bradley, Oliva and Rocky Patel — alongside our exclusive house blends.

Yes. We carry a full range of Lubinski accessories including butane lighters, double-blade cutters, ashtrays, desktop humidors, travel cigar cases and gift sets. Available in-store and online.

Yes. We offer franchise opportunities across Canada. With 33 locations and over 25 years of experience, we provide full training, supply chain access and marketing support. Visit our Franchise page for details.

We recommend starting with a mild cigar. Our Main Street Black features Cuban-seed tobacco with a smooth Connecticut wrapper — creamy notes with a hint of coffee, no harshness. Available from C$13 per stick at any Havana Castle location.

Cigars should be stored at 65–70% relative humidity and 18–21°C. A quality desktop humidor is the best solution. We carry a range of Lubinski humidors to keep your cigars perfectly conditioned.

Yes. We have multiple Toronto locations including Toronto Bayview (1563 Bayview Avenue) and Toronto Bloor (2177 Bloor St. W.), plus locations in Etobicoke and North York. Visit our Stores page for hours and directions.

Yes. We have two Ottawa locations — Wellington (1237 Wellington Street West) and Bank Street (841 Bank St) — plus a location in Nepean (Barrhaven). Visit our Stores page for directions and hours.

Yes. We have three Mississauga locations — Heartland (5985 Rodeo Drive), Port Credit (84 Lakeshore Rd. E.) and Meadowvale (6677 Meadowvale Town Centre Circle). Visit our Stores page for details.

For return or exchange inquiries, please contact your nearest Havana Castle location or email us at info@havanacastlecigars.com. Our team will be happy to assist you.

Havana Castle Cigars was founded in 1998 by Alex and Andy Razek. With over 25 years in the premium cigar business and 33 locations across Ontario, we are Canada's most established cigar retail chain.