Privacy Policy

At Havana Castle Cigars, we respect your privacy and are committed to protecting any information you provide to us. This Privacy Policy outlines the types of information we collect, how we use and safeguard that information, and the choices you have regarding your data.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include your name, address, phone number, email address, or payment details when placing an order, registering for an account, signing up for newsletters, or contacting our customer service team.

We may also collect non-personally identifiable data such as your IP address, browser type, device type, and pages visited. This helps us understand user behaviour and improve your experience on our website.

2. How We Use Your Information

To process and fulfill your orders, including delivery and billing
To verify your age in compliance with Ontario tobacco regulations
To provide customer support and respond to your inquiries
To personalize your shopping experience
To send you promotional offers and updates (if you opt in)
To prevent fraud and ensure site security
To improve our website, services, and product offerings

Your personal information will not be sold or shared with third parties for marketing purposes unrelated to Havana Castle Cigars.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and serve relevant advertisements. You can control the use of cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We may use trusted third-party providers (e.g. payment processors, shipping carriers, analytics providers) to help us operate our business. These partners are only given access to the data necessary to perform their services and are required to protect it in compliance with applicable Canadian privacy laws, including PIPEDA.

5. Age Verification Data

We are legally required to verify that all customers are at least 19 years of age before selling tobacco products in Ontario. Age-related data collected during verification is used solely for compliance purposes and is not shared or sold.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time (see Section 8).

7. Accessing and Updating Your Information

You may access or update your account information by logging into your account or by contacting us directly. If you wish to remove your personal information from our records, we will make reasonable efforts to comply with your request unless legally obligated to retain it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for data processing (where applicable)
Object to certain data uses

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.

10. Security

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you on this page at least 30 days in advance. Please review this policy regularly to stay informed about how we protect your information.

Contact Us

For any return or refund inquiries, please contact us at:

Phone: +1 (647) 332-0440

Email: info@havanacastlecigars.com

Hours: Monday to Friday, 10 AM – 4 PM EST

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