SHIPPING  & DELIVERY

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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• In regards to receipt of product at destination and as a part of our “Card Not Present” or CNP policy, you will be asked to provide proof or age of majority to receive product from the delivery agent and proof that the credit card matches the name on the order to the delivery agent. If not, the order will be sent first to the courier’s closest warehouse to be held for 3 days, after which it will be returned to our warehouse.

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• havanacastlecigars.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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• havanacastlecigars.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
   

• Cigar sales are restricted to Ontario, and age verification is required upon delivery; failure to provide valid ID may result in order cancellation and return-to-sender by the courier. If a package is returned due to failure to provide Proof of Age, additional shipping fees may apply for re-delivery.